To create an account, click on the 'Sign Up' button in the top right corner of our homepage. Fill in the required information, including your email address and a secure password. Follow the verification process, and you'll be ready to use our services.
We support a wide range of major and minor currencies. Some of the most popular ones include USD, USDT, TZS, NGN, BTC, ETH and many others. You can find a full list of supported currencies on our 'Currency Exchange' page.
Most currency exchanges are processed near instantly. However, for larger amounts or less common currencies, it may take up to 1-2 business days. You'll always be updated if there are any delays.
Our platform supports a variety of bill payments, including mobile airtime recharge, cable TV subscriptions, electricity bills, internet services, and more. Check our 'Bills Payment' section for a complete list of supported providers and services.
Yes, we charge small fees for our services. For currency exchange, the fee is typically included in the exchange rate. For bill payments, fees vary depending on the service provider and payment amount. All fees are clearly displayed before you confirm any transaction.
We take security very seriously. We use bank-level encryption to protect all sensitive data, including your financial information. We also employ strict access controls and regular security audits to ensure your data remains safe.
Once a transaction is submitted, it's processed quickly to ensure efficient service. Therefore, cancellations or modifications are generally not possible. Always double-check your transaction details before confirming.
If you suspect any unauthorized or fraudulent activity, please contact our customer support team at support@vaultswitch.com immediately. We recommend changing your password and reviewing your recent transactions. We'll work with you to secure your account and investigate any suspicious activity.
Currently, we do not have a mobile app available. However, we are working on it.
You can reach our customer support team through multiple channels. Use the 'Contact Us' form on our website, or email us at support@vaultswitch.com. Our support team is always available 24/7 to assist you via the social channels provided at the footer of our website.
Our website displays real-time exchange rates on the homepage. Additionally, you can subscribe to our newsletter or follow our blog for regular updates and market analysis.